Cancelation Policy

Right of withdrawal/cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us

Vreteno UG (limited liability)

Wagemannstraße 37

65183 Wiesbaden

info@vretena.de

to inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or by sending an e-mail). You can use the attached withdrawal form template**, but this is not mandatory. You can also electronically fill in and send the withdrawal form template or another clear statement on our website www.vretena.de.

If you make use of this option, we will send you a confirmation of receipt of such a withdrawal immediately (e.g. by e-mail).

To meet the cancellation deadline, it is enough for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of the cancellation

If you cancel this purchase contract, we will repay immediately all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) at the latest within fourteen days from the day on which we have received notification of your cancellation of this purchase contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the products back or until you have provided proof that you have sent the products back, whichever is the earlier.

You must return or hand over the products to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this purchase contract. The deadline is met if you send the products before the period of fourteen days has expired. You bear the costs of returning the products.

You only must pay for any loss in value of any products, if this loss in value is the result of unnecessary handling by you for checking the nature, properties and functionality of the goods.

**Withdrawal form template

Vreteno UG (limited liability)

Wagemannstraße 37,

65183 Wiesbaden

Germany

info@vretena.de:

I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following products (*) / the provision of the following service (*) ........... ..........................

Ordered on (*) / received on (*) ......................

Name of the consumer (s) ...........................

Address of the consumer (s) ...........................

Signature of the consumer (s) (only for notification on paper) ...........................

Date ...........................

...........................

(*) Delete where not applicable.